Standard Support
Standard Support provides a more traditional consulting relationship. Assistance is scheduled as needed, with projects and incidents handled on an “as needed” and “as available” basis.
Unscheduled or urgent requests fall under the Immediate pricing structure. Onsite visits are available when required, billed with a one-hour minimum plus travel. Remote support, when possible, is billed in 15-minute increments.
Because Timeshare CTO Partners receive priority scheduling, Standard Support clients agree to release me from active support if a CTO Partner emergency arises that conflicts with a scheduled session.
Pricing
| Scheduled Regular Hours | $190/hr |
| After hours | $225/hr |
| Immediate | $240/hr |
| Holidays | $250/hr |
- Regular Business Hours for standard support are 8am-5pm M-F
- After hours are 5pm-8am M-F, All day Saturday and Sunday
- Immediate any non-scheduled interaction that requires a rapid response.
- Holidays are standard US Federal Holidays, New Year's Day, MLK Day, Washingtons Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.